FAQ
A few helpful answers.
Where do you deliver?
We ship free of charge to the 50 United States and Washington, DC. We do not ship to US territories, APO/FPO/DPO addresses or PO boxes. Handling takes 1–2 business days. Transit takes an estimated 3–4 business days after dispatch. Estimated total delivery time is 4–6 business days from the applicable processing start date; this is not a delivery guarantee.
When does processing begin?
Our order cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed year-round. It does not change for daylight saving time. Business days are Monday–Friday, excluding US federal holidays. Orders placed before the cutoff on a business day use that day as the processing start date. Orders placed at or after the cutoff, on weekends or on holidays use the next business day.
How much is shipping?
Standard shipping is free on all orders to supported US addresses. No expedited delivery option is offered.
Are taxes added?
Checkout shows a tax charge of $0.00. This does not mean that products are legally tax-exempt.
Can I return my purchase?
Request a return within 30 days of delivery by contacting [email protected] with your order number and reason. Please obtain return authorization and instructions before sending an item. Ordinary returns must be unused, in their original condition and original packaging. These ordinary-return conditions do not prevent assistance for damaged, defective or incorrect items.
Who pays return postage?
We cover applicable return shipping for our errors, damaged items and defects. For a change of mind, you pay the return shipping cost. Returns go to our company address in France. No restocking fee applies.
When will my refund arrive?
Approved refunds are returned to the original payment account within 10 calendar days.
How do I care for my items?
Follow the material-specific care instructions on each product page. Set contents and dimensions are listed there too.
How do payments and orders work?
By submitting a payment, you authorize the stated total. Order acceptance and any payment confirmation depend on the applicable confirmed transaction. Contact us if you need assistance.
How can I contact you?
Email [email protected] or use our contact form.